Escalation Matrix

We own our responsibilities.

In case you have issues regarding service, here is a list of our service team that will help resolve it.

Escalate your issues in the following order :

Level 1: Team Leader Customer Care / Circle Head Services

Level 2: Group Circle Head

Level 3: GM Operations

Level 4: National Head Services

Level 5: Chief Operating Officer

LevelStateLocationNameDesignationMobileEmail ID
Call Center Escalation-1For All IndiaPunePooja KatholeTeam
Escalation-1UttarakhandRudrapurRahul Singh PatwalCircle Head
Escalation-1DelhiDelhiAshu GuptaCircle Head
Escalation-1NCRGurgaonAnil RangaCircle Head
Escalation-1Haryana & ChandigarhKarnalRaj Kumar SharmaCircle Head
Escalation-1West Uttar PradeshGhaziabadPawan KumarCircle Head
Escalation-1Greater Punjab / Himachal Pradesh / J&KZirakpurNarinder SinghCircle Head
Escalation-1East Uttar PradeshLucknowVirendra VermaCircle Head
Escalation-1West Bengal/ Jharkhand/ BiharKolkataSantosh JhaCircle Head
Escalation-1RajasthanJaipurDevendra AlhaCircle Head
Escalation-1OdishaBhubaneswarParesh BhuyanCircle Head
Escalation-1Madhya PradeshIndoreAtul AgrawalCircle Head
Escalation-1GujaratSaurashtraVishal SahaCircle Head
Escalation-1GujaratSurat & VadodaraVishal VagashiyaCircle Head
Escalation-1Mumbai & RaigadMumbaiSharad NikamCircle Head
Escalation-1Rest of Maharashtra & GoaPuneNavnath KaleCircle Head
Escalation-1GoaGoaShamim AlamCircle Head -
Escalation-1Rest of MaharashtraPune & KolhapurRajwardhan UdhanCircle Head -
Escalation-1Rest of MaharashtraAurangabadHarshad DevaleCircle Head -
Escalation-1ChhattisgarhRaipurPrabhat GoswamiCircle Head
Escalation-1ChhattisgarhRaipurHarjeet SinghCircle Head -
Escalation-1Andhra Pradesh / TelanganaRajahmundrySatyanarayanCircle Head
Escalation-1KarnatakaBangaloreManjunathCircle Head
Escalation-1Tamil NaduChennaiElumalai SCircle Head
Escalation-1KeralaCochinSabu KundukulamCircle Head
Escalation-2Greater Punjab / Himachal Pradesh / J&KAmritsarAshwani SharmaGroup Circle
Escalation-2Uttar Pradesh -East / West Bengal / Jharkhand / BiharLucknowAshish SinhaGroup Circle
Escalation-2RajasthanJaipurYogendra SharmaGroup Circle
Escalation-2OdishaBhubaneswarGoutam NayakGroup Circle
Escalation-2Madhya PradeshIndorePankaj SharmaGroup Circle
Escalation-2Gujarat / Mumbai/ Goa/ ChhattisgarhSuratChandresh VakilGroup Circle
Escalation-2KeralaCochinAnish NairGroup Circle
Escalation-3All IndiaPuneDhiraj SaraswatGM
Escalation-4All IndiaPuneShashank SaksenaNational Head
Escalation-5All IndiaPuneMr. Vivek ShuklaChief Operating
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