Escalation Matrix

We own our responsibilities.

In case you have issues regarding service, here is a list of our service team that will help resolve it.

Escalate your issues in the following order :

Level 1: Team Leader Customer Care / Circle Head Services

Level 2: Group Circle Head

Level 3: GM Operations

Level 4: National Head Services

Level 5: Chief Operating Officer

LevelStateLocationNameDesignationMobileEmail ID
Call Center Escalation-1For All IndiaPunePooja KatholeTeam Leader18002677777custcare@amstradworld.com
Escalation-1UttarakhandRudrapurRahul Singh PatwalCircle Head Services9557771666rahul.patwal@amstradworld.com
Escalation-1DelhiDelhiAshu GuptaCircle Head Services8376939169ashu.gupta@amstradworld.com
Escalation-1NCRGurgaonAnil RangaCircle Head Services9999408662anil.r@amstradworld.com
Escalation-1Haryana & ChandigarhKarnalRaj Kumar SharmaCircle Head Services9992929371raj.sharma@amstradworld.com
Escalation-1West Uttar PradeshGhaziabadPawan KumarCircle Head Services8882878827pawan.kumar@amstradworld.com
Escalation-1Greater Punjab / Himachal Pradesh / J&KZirakpurNarinder SinghCircle Head Services9646009622narinder.singh@amstradworld.com
Escalation-1East Uttar PradeshLucknowVirendra VermaCircle Head Services9919034285virendra.verma@amstradworld.com
Escalation-1West Bengal/ Jharkhand/ BiharKolkataSantosh JhaCircle Head Services9771424900santosh.jha@amstradworld.com
Escalation-1RajasthanJaipurDevendra AlhaCircle Head Services8094013265devendra.a@amstradworld.com
Escalation-1OdishaBhubaneswarParesh BhuyanCircle Head Services7787842880paresh.bhuyan@amstradworld.com
Escalation-1Madhya PradeshIndoreAtul AgrawalCircle Head Services9229178229atul.agrawal@amstradworld.com
Escalation-1GujaratSaurashtraVishal SahaCircle Head Services9033233300vishal.saha@amstradworld.com
Escalation-1GujaratSurat & VadodaraVishal VagashiyaCircle Head Services9825281814vishal.vaghasiya@amstradworld.com
Escalation-1Mumbai & RaigadMumbaiSharad NikamCircle Head Services9967570541sharad.nikam@amstradworld.com
Escalation-1Rest of Maharashtra & GoaPuneNavnath KaleCircle Head Services8806024000navnath.kale@amstradworld.com
Escalation-1GoaGoaShamim AlamCircle Head - Sales9960092425shamim.alam@amstradworld.com
Escalation-1Rest of MaharashtraPune & KolhapurRajwardhan UdhanCircle Head - Sales8007217000rajwardhan@amstradworld.com
Escalation-1Rest of MaharashtraAurangabadHarshad DevaleCircle Head - Sales9595607548harshad.devale@amstradworld.com
Escalation-1ChhattisgarhRaipurPrabhat GoswamiCircle Head Services7354061756prabhat.goswami@amstradworld.com
Escalation-1ChhattisgarhRaipurHarjeet SinghCircle Head - Sales9893905013harjeet.singh@amstradworld.com
Escalation-1Andhra Pradesh / TelanganaRajahmundrySatyanarayanCircle Head Services8179448957venkata.s@amstradworld.com
Escalation-1KarnatakaBangaloreManjunathCircle Head Services9620089053manjunath.hh@amstradworld.com
Escalation-1Tamil NaduChennaiElumalai SCircle Head Services9841020611s.elumalai@amstradworld.com
Escalation-1KeralaCochinSabu KundukulamCircle Head Services9249577600sabu.kundukulam@amstradworld.com
Escalation-2Greater Punjab / Himachal Pradesh / J&KAmritsarAshwani SharmaGroup Circle Head9988400401ashwani.sharma@amstradworld.com
Escalation-2Uttar Pradesh -East / West Bengal / Jharkhand / BiharLucknowAshish SinhaGroup Circle Head9984045333ashish.sinha@amstradworld.com
Escalation-2RajasthanJaipurYogendra SharmaGroup Circle Head9783555503yogendra.sharma@amstradworld.com
Escalation-2OdishaBhubaneswarGoutam NayakGroup Circle Head7008462271goutam.nayak@amstradworld.com
Escalation-2Madhya PradeshIndorePankaj SharmaGroup Circle Head9826023272pankaj.sharma@amstradworld.com
Escalation-2Gujarat / Mumbai/ Goa/ ChhattisgarhSuratChandresh VakilGroup Circle Head9825140822chandresh.vakil@amstradworld.com
Escalation-2KeralaCochinAnish NairGroup Circle Head9745155566anish.nair@amstradworld.com
Escalation-3All IndiaPuneDhiraj SaraswatGM Operationsdhiraj.saraswat@amstradworld.com
Escalation-4All IndiaPuneShashank SaksenaNational Head Servicesshashank.saksena@amstradworld.com
Escalation-5All IndiaPuneMr. Vivek ShuklaChief Operating Officervivek.shukla@amstradworld.com
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