Escalation Matrix

We own our responsibilities.

In case you have issues regarding service, here is a list of our service team that will help resolve it.

Escalate your issues in the following order :

Level 1: Service Circle Head

Level 2: Service Group Circle Head

Level 3: National Head Service

Level 4: Chief Operating Officer

LevelStateLocationNameDesignationMobileEmail ID
Call CenterFor All IndiaPuneMirajTeam
L1GujaratAhmedabadPankaj PatelCircle Head
L1GujaratSaurastraHarshilCircle Head
L1GujaratSurat & VadodaraVishalCircle Head
L1MaharastraMumbai & RaigarhSharad NikamCircle Head
L1Gujarat / MumbaiGujarat / Mumbai/ RaigarhChandresh VakilGroup Circle
L1ChattishgarhRaipurPrabhat GoswamiCircle Head
L1ChattishgarhRaipurHarjeet SinghCircle Head -
L1DelhiDelhiAshu GuptaCircle Head
L1Delhi- NCRGurgaonAnil RangaCircle Head
L1DelhiDelhiRajiv SaxenaGroup Circle
L1Rest of MH & GoaRest of MH & GoaNavnath KaleCircle Head
L1GoaGoaShamim AlamCircle Head -
L1PunePuneYashpal WankhedeCircle Head -
L1KolhapurKolhapurRajwardhan UdhanCircle Head -
L1AurangabadAurangabadHarshad DevaleCircle Head -
L1Uttar Pradesh - EastLucknowVirendra VermaCircle Head
L1UP-East & West BengalLucknowAshish SinhaGroup Circle
L1Uttar Pradesh -WestDelhi - GhaziabadPawan KumarCircle Head
L1UttrakhandRudrapurRahul PatwalCircle Head
L1UP-West/Delhi & NCR & KarnalDelhi - GhaziabadRajiv SaxenaGroup Circle
L1Haryana & ChandigarhKarnalRaj Kr. SharmaCircle Head
L1RajasthanJaipurDevendra AlaCircle Head
L1Rajasthan + ChattisgarhJaipurYogendra SharamaGroup Circle
L1KeralaCochinSabu KundukulamCircle Head
L1KeralaCochinAnish NairZonal Circle Head -
L1TamilnaduChennaiElumalaiCircle Head
L1TamilnaduMaduraiRajsekarCircle Executive
L1KarnatakaBangaloreManjunathCircle Head
L1Greater PunjabZirakpurNarinder SinghCircle Head
L1Greater PunjabAmritsarAshwani SharmaGroup Circle
L1West Bengal/ Jharkand/ BiharKolkataSantosh JhaCircle Head
L1OdishaBhubaneswarParesh BhuyanCircle Executive -
L1OdishaBhunaneswarGoutam NayakGroup Circle
L1AP & TelanganaRajamundrySatyanarayanCircle Head
L2All IndiaPuneAshok KhareHead Service -
L3All IndiaPuneMr. Vivek
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