Escalation Matrix

We own our responsibilities.

In case you have issues regarding service, here is a list of our service team that will help resolve it.

Escalate your issues in the following order :

Level 1: Service Circle Head

Level 2: Service Group Circle Head

Level 3: National Head Service

Level 4: Chief Operating Officer

LevelStateLocationNameDesignationMobileEmail ID
Call Center Escalation-1For All IndiaPuneMirajTeam Leader7066307018custcare@amstradworld.com
Escalation-1UttarakhandRudrapurRahul Singh PatwalSenior Executive -Service9557771666rahul.patwal@amstradworld.com
Escalation-1DelhiDelhiAshu GuptaCircle Head -Service8376939169ashu.gupta@amstradworld.com
Escalation-1Delhi- NCRGurgaonAnil RangaCircle Head -Service9999408662anil.r@amstradworld.com
Escalation-1Haryana & ChandigarhKarnalRaj Kumar SharmaCircle Head -Service9992929371raj.sharma@amstradworld.com
Escalation-1Uttar Pradesh -WestDelhi - GhaziabadPawan KumarCircle Head -Service8882878827pawan.kumar@amstradworld.com
Escalation-1Greater Punjab / Himachal Pradesh / J&KZirakpurNarinder SinghCircle Head -Service9646009622narinder.singh@amstradworld.com
Escalation-1Uttar Pradesh - EastLucknowVirendra VermaCircle Head -Service9919034285virendra.verma@amstradworld.com
Escalation-1West Bengal/ Jharkhand/ BiharKolkataSantosh JhaCircle Head -Service9771424900santosh.jha@amstradworld.com
Escalation-1RajasthanJaipurDevendra AlhaCircle Head -Service8094013265devendra.a@amstradworld.com
Escalation-1OdishaBhubaneswarParesh BhuyanCircle Executive -Service7787842880paresh.bhuyan@amstradworld.com
Escalation-1Madhya PradeshIndoreAtul AgrawalCircle Head -Service9229178229atul.agrawal@amstradworld.com
Escalation-1GujaratSaurashtraVishal SahaCircle Head -Service9033233300vishal.saha@amstradworld.com
Escalation-1GujaratSurat & VadodaraVishal VagashiyaCircle Head -Service9825281814vishal.vaghasiya@amstradworld.com
Escalation-1Mumbai & RaigadMumbaiSharad NikamCircle Head -Service9967570541sharad.nikam@amstradworld.com
Escalation-1Rest of Maharashtra & GoaPuneNavnath KaleCircle Head -Service8806024000navnath.kale@amstradworld.com
Escalation-1GoaGoaShamim AlamCircle Head - Sales9960092425shamim.alam@amstradworld.com
Escalation-1Rest of MaharashtraPune & KolhapurRajwardhan UdhanCircle Head - Sales8007217000rajwardhan@amstradworld.com
Escalation-1Rest of MaharashtraAurangabadHarshad DevaleCircle Head - Sales9595607548harshad.devale@amstradworld.com
Escalation-1ChhattisgarhRaipurPrabhat GoswamiCircle Head -Service7354061756prabhat.goswami@amstradworld.com
Escalation-1ChhattisgarhRaipurHarjeet SinghCircle Head - Sales9893905013harjeet.singh@amstradworld.com
Escalation-1Andhra Pradesh / TelanganaRajahmundrySatyanarayanCircle Head -Service8179448957venkata.s@amstradworld.com
Escalation-1KarnatakaBangaloreManjunathCircle Head -Service9620089053manjunath.hh@amstradworld.com
Escalation-1Tamil NaduChennaiElumalai SCircle Head -Service9841020611s.elumalai@amstradworld.com
Escalation-1KeralaCochinSabu KundukulamCircle Head -Service9249577600sabu.kundukulam@amstradworld.com
Escalation-2Greater Punjab / Himachal Pradesh / J&KAmritsarAshwani SharmaGroup Circle Head - Sales9988400401ashwani.sharma@amstradworld.com
Escalation-2Uttar Pradesh -East / West Bengal / Jharkhand / BiharLucknowAshish SinhaGroup Circle Head - Sales9984045333ashish.sinha@amstradworld.com
Escalation-2RajasthanJaipurYogendra SharmaGroup Circle Head - Sales9783555503yogendra.sharma@amstradworld.com
Escalation-2OdishaBhubaneswarGoutam NayakGroup Circle Head - Sales7008462271goutam.nayak@amstradworld.com
Escalation-2Madhya PradeshIndorePankaj SharmaGroup Circle Head - Sales9826023272pankaj.sharma@amstradworld.com
Escalation-2Gujarat / Mumbai/ Goa/ ChhattisgarhSuratChandresh VakilGroup Circle Head - Sales9825140822chandresh.vakil@amstradworld.com
Escalation-2KeralaCochinAnish NairSouth Zonal Circle Head - Sales9745155566anish.nair@amstradworld.com
Escalation-2North IndiaDelhi - GhaziabadNitin TrehanVP - Operation9999081113nitin.trehan@amstradworld.com
Escalation-3All IndiaPuneAshok KhareHead Service - India8007200728ashok.khare@amstradworld.com
Escalation-4All IndiaPuneMr. Vivek ShuklaCOOvivek.shukla@amstradworld.com
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