“Amstrad” Air Conditioners’ “Conditional” Extended Component Warranty Offer

Date: 1st July 2025

We are pleased to inform you that our High Wall Split Air Conditioners, well known for their Quality, Service and Technology, now come with a Promotional 60 Month Extended Component Warranty Offer.

1.Presently, all the Inverter and Fixed Speed High Wall SACs enjoy a Complete Standard Warranty (CSW) of 12 months from the date of purchase by the Customer “OR” 18 months from the date of invoicing done by ACIPL to its Primary Billing Point, pertaining to the Customer’s product in question, whichever of the two falls earlier or expires first.

2.Furthermore, there is 9 years of Additional Warranty (AW) on the compressor of Inverter SAC and 4 years of Additional Warranty (AW) on the compressor of Fixed Speed SAC, from the date of purchase by the Customer.

3.Complete Standard Warranty (CSW) means “repair/replacement” of any part of the AC found defective as per clause 1, subject to the confirmation by the Field Service Engineer, appointed by Amstrad Consumer India Private Limited (Amstrad), or by the latter’s Authorized Service Partner, due to faulty material or workmanship. It excludes any and all types of air filters, plastic and metal parts, remote control handsets and defects caused due to improper maintenance of the product or any use contrary to the operations specified in user manual supplied with the product.

4.Amstrad shall, at its sole discretion, repair or replace such defective product or parts, thereof. Amstrad reserves the right, at its discretion, for replacing any defective part with a substitute without affecting the performance of the product. All parts removed by Amstrad shall be the property of Amstrad. In the event Amstrad carries out repairs or replacement of any part during the said Warranty Period, the warranty shall thereafter continue only for the remaining period of the warranty.

5.“Promotional 60 Month Extended Component Warranty Offer” means extension of the warranty period to a total of 60 months or 5 years, from the date of purchase, for those customers who purchase Amstrad Split ACs (Inverter & Fixed Speed), up to 2.5 tonnes, during the promotional period, from 1st July 2025 to 30th September 2025. This Promotional Extended Component Warranty Offer” is applicable for residential usage only and does not apply to Commercial Customers.

6.The “Conditional” Extended Component Warranty Offer is strictly applicable only if the Installation of the SAC is done by Amstrad’s Authorized Service Partner (ASP) and an Installation Service Request features duly in the Customer Relation Management (CRM) Software of ACIPL.

7.The “Conditional” Extended Component Warranty Offer is strictly applicable only if, immediately after the purchase, the details of the bought SAC are registered by the Customer in the Customer Relation Management Software of ACIPL. In other words, this is called Product Registration.

8.The “Conditional” Extended Component Warranty Offer is strictly applicable only if, per year, the Customer avails two numbers of Preventive Maintenance Service (PMS) from the Authorized Service Partner of ACIPL the record of which must reflect in the CRM (Customer Relation Management) software of ACIPL.

9.All Sales Partners must ensure that Product Installation is done through Service Request number generated through CRM of Amstrad.

10.Sales Partners/Customers must ensure that Product Registration is done in real time (same calendar day) vide WhatsApp facility or Mobile App facility or web portal facility provided by ACIPL. If the Product Registration is done even on the next day of installation, the system will automatically tag the Standard Warranty to the product and the Customer will not be entitled to the benefits of Extended Component Warranty Offer.

11.The Extended Component Warranty Offer covers comprehensively all repairs, rectification, replacement of components like Electronic PCB, IDU Evaporator Coil & ODU Condenser Coil and Fan Motors and other electronic and functional components. Defective part shall be replaced with a functionally working repaired or equivalent part.

12.Customers are expected to pay Visit Charges/Service Charges/Labour Charges, as per the applicable rates in force, from the commencement of day 1 of the second year of purchase.

13.Extended Component Warranty Offer excludes all types of air filters, all plastic and metal parts, Remote Control handsets, and gas charging.

14.Gas Charging related to Compressor / Evaporator Coil / Condenser Coil needs to be paid by the Customer as per applicable rates. However, in such a scenario, the visit charges will be exempted.

15.Customers will be provided Extended Component Warranty Offer Registration letter through mail or WhatsApp.

16.The Extended Component Warranty Offer will not be applicable for installations done in areas prone to corrosion. This will be informed at the time of installation, and in such cases, the Extended Component Warranty Offer letter will not be issued.

17.Customers are advised to avail two numbers of Preventive Maintenance Services (PMS) per year as per applicable PMS rates in force. This will ensure product efficiency and longer life of the product.

18.Amstrad shall not be liable or be deemed to be in default for any delay or failure in performance resulting directly or indirectly from causes beyond its reasonable control including delay in repairing due to non-availability of any component or accessory, labor problem, restrictions and regulations of the government, public movement, war and any unavoidable circumstances.

19.All other terms & conditions shall remain the same as mentioned in Operation Manual of the product. With the above reassurance of the Extended Component Warranty Offer, we are confident that you will be setting new records in SAC Sales. We request your complete co-operation in making this initiative a grand success to our mutual benefits.

For any Customer of Amstrad Air-conditioner, it is mandatory to register the product with ACIPL (within 30 days from the DOP) to qualify for availing the extended component warranty benefits.

In other words, if a Customer does not do product registration (within 30 days from the DOP) after buying an Amstrad Air-conditioner, he will be deprived of the benefits of extended warranty on critical parts of the product after the product crosses one year of age.

Note : This Circular supersedes all other AC Warranty Circulars issued before 1st July 2025.