Escalation Matrix

We own our responsibilities

In case you have issues regarding service, here is a list of our service team that will help resolve it.

Escalate your issues in the following order :

  • Group/Circle Head-Service
    • Head Service
      • COO
LevelStateLocationNameDesignationMobileEmail ID
Call CenterFor All IndiaPuneMirajTeam Leader7066307018custcare@ovot.in
L1GujaratSaurastraHarshilCircle Head -Service6358900114harshil.makwana@ovot.in
L1GujaratSurat & VadodaraVishalCircle Head -Service9825281814vishal.vaghasiya@ovot.in
L1MaharastraMumbai & RaigarhSharad NikamCircle Head -Service9967570541sharad.nikam@ovot.in
L1Gujarat / MumbaiGujarat / Mumbai/ RaigarhChandresh VakilGroup Circle Head9825140822chandresh.vakil@ovot.in
L1ChattishgarhRaipurPrabhat GoswamiCircle Head -Service7354061756prabhat.goswami@ovot.in
L1ChattishgarhRaipurHarjeet SinghCircle Head - Sales9893905013harjeet.singh@ovot.in
L1DelhiDelhiAshu GuptaCircle Head -Service8376939169ashu.gupta@ovot.in
L1Delhi- NCRGurgaonAnil RangaCircle Head -Service9999408662anil.r@ovot.in
L1DelhiDelhiRajiv SaxenaGroup Circle Head9891471314rajiv.saxena@ovot.in
L1Rest of MH & GoaRest of MH & GoaNavnath KaleCircle Head -Service8806024000navnath.kale@ovot.in
L1GoaGoaShamim AlamCircle Head - Sales9960092425shamim.alam@ovot.in
L1PunePuneYashpal WankhedeCircle Head - Sales9130131312yashpal.wankhede@ovot.in
L1KolhapurKolhapurRajwardhan UdhanCircle Head - Sales8007217000rajwardhan@ovot.in
L1AurangabadAurangabadHarshad DevaleCircle Head - Sales9595607548harshad.devale@ovot.in
L1Uttar Pradesh - EastLucknowVirendra VermaCircle Head -Service9919034285virendra.verma@ovot.in
L1UP-East & West BengalLucknowAshish SinhaGroup Circle Head9984045333ashish.sinha@ovot.in
L1Uttar Pradesh -WestDelhi - GhaziabadPawan KumarCircle Head -Service8882878827pawan.kumar@ovot.in
L1UP-West/Delhi & NCR & KarnalDelhi - GhaziabadRajiv SaxenaGroup Circle Head9891471314rajiv.saxena@ovot.in
L1Haryana & ChandigarhKarnalRaj Kr. SharmaCircle Head -Service9992929371raj.sharma@ovot.in
L1RajasthanJaipurDevendra AlaCircle Head -Service8094013265devendra.a@ovot.in
L1Rajasthan + ChattisgarhJaipurYogendra SharamaGroup Circle Head9783555503yogendra.sharma@ovot.in
L1KeralaCochinSabu KundukulamCircle Head -Service9249577600sabu.kundukulam@ovot.in
L1KeralaCochinAnish NairZonal Circle Head - Sales9745155566anish.nair@ovot.in
L1KarnatakaBangaloreManjunathCircle Head -Service9620089053manjunath.hh@ovot.in
L1Greater PunjabZirakpurNarinder SinghCircle Head -Service9646009622narinder.singh@ovot.in
L1Greater PunjabAmritsarAshwani SharmaGroup Circle Head9745155566ashwani.sharma@ovot.in
L1West Bengal/ Jharkand/ BiharKolkataSantosh JhaCircle Head -Service9771424900santosh.jha@ovot.in
L1OdishaBhubaneswarParesh BhuyanCircle Executive - Service7787842880paresh.bhuyan@ovot.in
L1OdishaBhunaneswarGoutam NayakGroup Circle Head7008462271goutam.nayak@ovot.in
L1AP & TilanganaRajamundrySatyanarayanCircle Head -Service8179448957satyanarayana.nvv@ovot.in
L2All IndiaPuneAshok KhareHead Service - India8007200728ashok.khare@ovot.in
L3All IndiaPuneMr. Vivek ShuklaCOO9970392668vivek shukla@ovot.in